1. Who owns Clozay.com?
Clozay.com is owned and operated by Gemini Ventures, a trusted garments business based in Ahmedabad, Gujarat, India. We have been in the industry since 2004, delivering quality apparel with dedication and integrity.

2. How can I pay for my order?
We accept online prepaid payments, securely processed through Cashfree Payments, one of India’s leading and most trusted payment gateways.

3. Is Cash on Delivery (COD) available?
Most of our products are available only via prepaid payment. COD is available only if specifically mentioned on the product page or if arranged after discussion with our executive on WhatsApp.

4. When will my order be shipped?
Orders are typically dispatched within 3 to 4 working days after successful payment. You will receive tracking details for your order as soon as it is shipped.

5. Do you accept returns?
We accept returns only on defective items. To claim a return or replacement, please ensure you record a video while opening the parcel. This helps us verify and process your request smoothly.